We ship your purchases within 24/48 hours through reputed, fast, efficient and safe national courier companies, such as Nacex or UPS.
All purchases over € 59 will benefit from free shipping , whatever their weight or dimensions. In case your purchase does not reach this amount, you will only have to pay for your shipment € 5.90.
Keep in mind that for delivery times to be met you must place the order before the cut-off time, which is 6:00 p.m. After that time, the order will be processed the next day, given that we cannot deliver it to the shipping company.
Whenever you make a purchase at Nivalis, we will inform you by email and / or sms of when we have shipped. In addition, we will monitor the delivery and will contact you if there is a problem. That is why we ask that you provide us with a phone number in the ordering process.
TIME AND DAY OF DELIVERY
Keep in mind that transport companies only work from Monday to Friday. They do not distribute on Saturdays, Sundays or holidays. Furthermore, when we give you approximate delivery dates, we do not take into account whether it is a local or regional holiday at the destination; We only consider the national and local holidays of origin.
We cannot guarantee a delivery time. The transport companies will be able to make the delivery throughout the agreed day before 20:00. However, an approximate schedule may be indicated that the company will try to meet, but is not required. In case they do not locate you, the transport company will try a second delivery agreed with you. If after the second attempt they do not locate you, you will have to pick up the order at the facilities of the transport company.
ORDERS NOT DELIVERED
If an order is sent and cannot be delivered for reasons attributable to the customer, the amount paid for shipping costs will not be refunded, again having to pay other shipping costs for the reshipment of the merchandise.
RESPONSIBILITY IN THE DEADLINES AND CARRIER
Delivery times are approximate, they cannot be taken as a secure guarantee, although, generally, we fulfill them in 90% of orders. In exceptional cases, we reserve the right to modify the transport company with which we will send the package, but always maintaining transit times.
The liability of Nivalis is limited in cases of force majeure (strikes, adverse weather events that impede normal traffic by land, sea or air, …). In these cases, the orders will be delivered as soon as possible, and the terms indicated above will not apply.
REGISTRATION AND YOUR ACCOUNT IN NIVALIS
In the purchase process we offer you the possibility of joining Nivalis by registering and creating an account. By registering your identification and shipping data you will be able to speed up the process in subsequent purchases by simply selecting one of the shipping addresses that you can store, being able to create several, modify them, delete them or introduce new ones.
You can also write to us at the following address: email@example.com
For all general and customer service inquiries, please contact us below. One of our staff members will contact you within 24/48 hours.
Hours Season 21 -22:
Monday to Thursday:
8.30 - 13.30 | 15.30 - 20.30
Friday: 8.30 - 13.30 | 16.30 - 22
Saturday: 7.45 - 13.30 | 15.30 - 20.30
Sunday: 7.45 - 13.30 | 15.30 - 20.00